Reputation and Stability:
1. Can they supply at least 20 local references that you can call?
2. Do they maintain at least $2 Million of Liability Insurance, and can their agent send the certificate directly, so that your home is covered in the event of an accident causing damage to your property.
3. Do they have Workers Comp Insurance, so that you don’t lose everything you own if a painter gets injured? (This happens more than you might realize in the trade)
4. Are the painters that are going to send to paint your house ACTUAL employees of the company? (If not and they use sub-contractors, do their subcontractors have valid Workers Comp Insurance?
5. Are all of the sub-contractor’s “crew members” employees of the sub-contractor or do they have individual Workers Comp Insurance?
6. Do they maintain accounts with local suppliers and do they have letters of good standing?
Experience and Service:
1. Do they offer a written warranty and if so how long is it?
2. Do they offer touch ups for the life of the warranty?
3. Are they reachable 12 hours a day via the owner’s direct extension?
4. Do they have a company policy to return calls within 3 hours during normal working hours?
5. Do they give you a written painting process for interior and exterior work?
6. Has the lead painter supervised and or painted at least 200 projects?
7. Do they provide an approximate start date and completion date for your project?
8. Do they properly reinstall all doors, curtains, and electrical hardware?
9. Do their crews have written daily clean up processes and procedures?
Follow Up and Follow Through:
1. Do they provide a written quote with a price guarantee for the work specified?
2. Do they provide a walk through with the crew lead upon completion of the job?
3. Do they provide you with a warranty on all material and labor?